SHIPPING & RETURNS

Want to exchange?

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Products can be exchanged from a different size provided that such variation is available and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not immediately available, we will credit your account with the purchase price of the product 9or refund you if that is your preference0 within 8 of you logging the return.

We reserve the right to inspect the product to validate your return. Please refer to our FAQs for some advice in making sure that your product is returnable under this section.

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Not what you ordered?

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If we accidentally deliver the wrong product to you or of the product is not as described on the website (or if it I missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible, (if the correct product is available); or credit your account with the purchase price of the product within the 8 days of the return (or refund you if that is your preference).

 

Products not eligible for returns

The following products are not eligible for a refund, exchange or credit:

• Products which have personalized for you or made to your specifications, unless defective.

• Products damaged on delivery

Should a product be damaged at time of delivery/collection, please notify us of such delivery/collection by logging a return on the website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair/replace the product as soon as possible (if such repair/replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are usually handled within 8 days of logging the return (bear in mind the refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts/replacement availability.

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Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section:

• Faults resulting from normal wear and tear

• Damage arising from negligence, user abuse or incorrect usage of the product.

• Damage resulting from a failure to adequately care for the product.

• Where the specifications of a product, although adequately described on the website and generally intended for its intended purpose, do not suit you.

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Vouchers and coupons

There are two types of coupons: a coupon with a fixed amount of a discount, e.g. R off (“Fixed coupon”), and a coupon with a percentage discount, e.g. % off (“percentage coupon”).
Where you have used a fixed coupon to pay for an order, and you or Sibusiso later cancels your order (or part thereof) prior to deliver of the relevant product(s), or you log a return of one or more products for a credit in accordance with this policy, the value of the fixed coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement fixed coupon of the same value as the original fixed coupon used. Sibusiso may in its sole discretion impose restrictions on the use of the replacement fixed coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a percentage coupon to pay for an order, and you or Sibusiso later cancels your order (or part thereof) prior to deliver of the relevant product(s), or you log a return of one or more products for a credit in accordance with this policy, the value of the percentage coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement fixed coupon of the same value as the original fixed coupon used. Sibusiso may in its sole discretion impose restrictions on the use of the replacement percentage coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Wherever you have used a voucher to purchase a product that you later return for a refund in accordance with this policy, we cannot refund you in cash for that portion of the purchase price which you paid using the voucher, but we will credit your account.

Charges

If you return a defective product to us, but you fail to return all the accessories that were sold with that product, we are entitled (subject to applicable law), to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return items to us by mistake and you want these returned to you, you may be liable to reimburse Sibusiso for the cost of having the product returned to you.

If you return a product that does not comply with this policy, you my be liable to reimburse Sibusiso for the cost of collecting the product from you and the cost of having the product returned to you,